FAQ

1. Can I see furniture in your showroom?
Unfortunately it is not possible. We do not have neither a stationary store nor a showroom. We conduct online sales exclusively. The pictures of furniture presented on our website are provided directly by the manufacturers we cooperate with.

2. Can I pay for the order on delivery?
Of course. We offer our customers the possibility to pay on delivery by card or in cash. Our drivers – on delivery – have mobile card machines. In our online furniture store there are also other payment methods to choose from – an advance paid through PayPal or a transfer into our bank account. What is worth emphasising – we do not require any advance, and, for Your convenience, you can split payment (partly beforehand, partly on delivery).

3. How can I place the order?
There are several options to order furniture with Us: on our website, by email or by Messenger. It is possible to place the order by phone as well.

4. I have my doubts about the colour of the sofa on your website. How can I check if the real colour is the same as the one in the picture?
We offer free-of-charge fabric samples. You have to contact our Customer Service Team. We are completely aware of differences, sometimes significant, between real colours and colours presented in the pictures. This discrepancy is caused by different technical parameters and monitor / display settings.

5. How long do I have to wait for furniture?
Delivery time depends on a piece of furniture you want to order. The reason is that we cooperate with many producers from all over Poland. Information about delivery time is provided on every product page. The time limit for delivery is calculated in working days (without weekends and holidays).

6. I want to order more items of furniture with You, but delivery time for each of them is different. How long should I have to wait?
In such a situation the longest delivery time is the waiting time for the whole order. Furthermore all items will be delivered all together. In contrast to e.g. two deliveries there are no additional charges for one delivery.

7. I want to buy a furniture set for the living room and a sofa. Is the delivery fee calculated for each of the products?
Our customer pays only one delivery fee for the whole order irrespective of the number of the items ordered. Moreover the delivery fee is one and the same for the sofa or the box furniture set.

8. Can I collect my order personally?
Unfortunately it is not possible.

9. Can I order the sofa in a different colour than the one specified in the product description?
Basic information about colours and fabrics is provided in each item description. Unfortunately there is no possibility to choose a different colour variant or a fabric other than the one presented in an online template. What is more other modifications to furniture in our offer are not possible.

10. I like your sofa, but in a different colour, size and with add-ons. Is it possible to order such a sofa?
Information about add-ons (e.g. lighting for glass cases, pillows for sofas, extensions) is provided in a product description. No other modifications are possible, because the products in our offer cannot be neither made to size nor customised in any other fashion.

11. How much is the delivery fee?
The delivery fee depends on a delivery route and is calculated in reference to a postcode or a distance specified in kilometers. On the TERMS AND CONDITIONS page (the top navigation menu) there is full information about the terms and costs of transport. On this page a price calculator also can be found. It enables quoting the delivery fee on the basis of the postcode.

12. Will furniture that I ordered be carried inside my living room? In our terms and conditions of delivery there is a section that states furniture is delivered to the front door of a building. The delivery fee does not include the cost of carrying furniture inside a house. This service is to be discussed with the driver on delivery. He makes the decision about additional help. Very often our drivers agree to help in carrying furniture for a tip.

13. Does the total price include the assembly service?
Unfortunately we do not offer this service. Most items of furniture in our offer require self assembly.

14. Do You collect old furniture?
We do not offer such a service.

15. Is there any warranty for furniture on your website?
Yes, furniture in our offer is covered by a one-year warranty valid from the day of delivery. In case of any defects please contact our Customer Service Team.

16. Can I return furniture bought in Your online store?
Of course. The item can be returned up to 14 days from the delivery date. You will have to pay for the collection.

17. Can I pay for furniture in instalments?
Absolutely. We provided such convenience for our customers. It is possible to make payment in instalments or defer it for 30 days. There are the following options:
• 3 instalments with 0 % interest (limit: 1500 GBP)
• payment in 30 days (limit: 4000 GB)
• credit card payment (limit: 4000 GBP or set individually)
For more information please go to this information page on our website:
KLARNA

18. Can I arrange with You a specific day of delivery?
Unfortunately it is not possible, however when planning the delivery route we take into consideration any suggestions about Your availability (reported when the order is placed). Thus we can be flexible to a certain extent, because our drivers do deliveries 7 days a week. Nonetheless please be aware that we cannot guarantee getting in line with Your expectations. The drivers – on the way – may encounter unexpected obstacles: traffic jams, bypasses or other difficulties which affect the time of transit.

19. How can I check if my order was dispatched?
We inform our customers about an exact date of delivery 2-4 days beforehand. Additionally the driver contacts them on the day of delivery by phone (around 30 minutes in advance).

20. I ordered furniture in Your online store, but I was not at home on the day of delivery. What can I do now?
In such situations our customer has the two choices. The first one is: cancel the order and pay the delivery fee, because the delivery was not done for reasons attributable to the customer. The alternative solution is: pay the double delivery fee (the delivery will be rescheduled). To avoid missing the delivery please inform immediately our Customer Service Team about any changes in Your availability on the day of delivery. If such information is passed early enough the delivery route will be changed.

21. Do you offer fast delivery?
In the SALE category on our website there are items of furniture that can be delivered fast. They are very often our customers' most popular choices. The reason for fast dispatch is the fact they are our stock levels. It should also be emphasised that the amount of furniture on sale is limited.

22. I like Your furniture presented on the Polish website, but I live abroad. Can they be delivered to other country?
We conduct sales in three countries: in Poland, in the UK, and in the Czech Republic. If you want to order outside Poland the order should be placed in the online store of a particular country. Below we provide the list of our online furniture stores:
https://www.furnipol.pl – Poland
https://www.furnipol.co.uk – the UK
https://www.furnipol.cz – Czechia

23. What should I do if furniture is damaged?
In this situation please contact immediately our Customer Service Team by phone: +44 793 193 49 65, +44 798 307 04 18, +44 787 650 16 34, +48 660 068 796 or by email: office@furnipol.co.uk Our consultants will guide you through the whole procedure of filing and considering a complaint. Information about the terms and conditions of complaints is provided also on the RETURNS/DELIVERIES page (the top navigation menu). From there you can download and complete the complaint form (informacja dodana po stworzeniu zakładki i formularza).

24. I returned the sofa ordered in your online store. How long should I wait for the refund?
After the positive decision about accepting the return / complaint by our Customer Service Team the refund will be made within 30 days. If the payment will not be received within this period please contact our consultants.